Contact details can be found on the ‘Contact Us’ section of this website.
These Copyright and Trademarks shall be governed by and construed in accordance with the Laws of England and all parties hereto submit to jurisdiction of the Crown Court of England. Disclaimer: Ecoscape UK Ltd has used reasonable care in the preparation of this document and reserves the right to change any part without prior notice. Ecoscape UK Ltd does not accept responsibility or liability for any error or omission, nor any loss, damage or liability suffered as a result of its use or reliance upon it.
Upon request of buyer, samples will be provided. The sample provided will be a representative of the Ecoscape UK Ltd range requested, colour deviation will be accepted by the buyer as a natural occurance unavoidable through manufacturing. Our recycled timber components are organic products and exact colour and density will fluctuate accordingly.
It is the responsability of the buyer that represents a client to understand that the end product may or may not match the samples provided.
Before starting installation, Ecoscape UK Ltd instructions must be followed carefully. These are the recommended guidelines and do not replace official rules, building regulations and/or instructions by architects, designers, engineers, fitters/installers, builders or contractors.
Buyer and/or Buyer’s architect, designer, engineer, fitters/installer, builder or contractor defines the intended usage and where considerations such as the following are taken into account: structural capability calculated by a structural engineer; load-bearings which affected by the kind of traffic the floor is to withstand; the site conditions, being under which conditions the floor will be used.
Ecoscape UK Ltd gives no warranty that the courier or delivery vehicle shall deliver at the arranged date or time. We cannot issue any compensation for late deliveries so please do not arrange for any builders, joiners or fitters to be carrying out the installation on the day of delivery. Once the goods have been packaged and signed over to the courier or delivery vehicle the materials will be delivered to the pre-arranged address.
Someone must be present to sign for and aid in the unloading of the delivery, failure to do so will result in a £75.00 minimum re-delivery charge by the courier company. The delivery is a kerbside service – goods will be delivered to the kerb at the end of your driveway. Your delivery needs to be handballed off the vehicle and the driver will require assistance.
Once the goods have been dispatched to the buyer they are then responsible in full for the safe receipt of the materials. This includes unloading the delivery vehicle and correct storage prior to installation. In some cases – goods arrive on a wooden pallet which must be disposed of by the customer.
The price of purchase unless otherwise stated does not include, unloading, installation or maintenance of any materials sold by Ecoscape UK Ltd.
Ecoscape materials should be stored under cover, protected from weather and in the shade, until ready to install. Clarity products are subject to change in colour with extensive exposure to UV light. For this reason all products should not be stored outside and or covered with plastic sheeting. Ecoscape will not be held responsible for issues that arise from poor storage.
Ecoscape UK Ltd will only grant return and refund of exessive purchase if the product is in full health, delivery expenses incurred by return will be charged to the purchaser at cost. A 10% restocking charge is applicable to returned goods.
Should there be any immediate issues with the products purchased or you are unsatisfied with the condition of the pallet/items when delivered, you must indicate this on the proof of delivery note signed for the receipt of the goods. Please also ensure to take pictures as evidence of the issue and notify Ecoscape immediately (within 5 working days MAXIMUM) via email to firstname.lastname@example.org. Our team will resolve as quickly and efficiently as possible.
Goods must be returned for a refund or exchange within 28 days from the purchase/delivery date. Refunds/exchanges will not be accepted once the 28 days from acceptance of goods has lapsed.
All of Ecoscape products are low maintennace, they do not need to be painted stained sealed or oiled. However we do reccomend a periodical clean of any composite materials to avaoid the accumulation of surface dirt and keep the material in the best possible condition to enjoy year after year. Please find our downloadable AFTER CARE SHEET for help and advis eon how to look after your materials.
Although Ecoscape UK’s materials are durable and long lasting. Of the two ranges we offer, each has benefits over the other;
Ecoscape Clarity products attain an exreamly good slip resistance score in accordance to PTV Slip Test BS 7976-2:2002 (Four S / Slider 96) in both wet and dry conditions however, this surface is not resistant to scratching or changes in colour with exposure to UV light and some change may present in lighter colours in the Clarity range. (Wood plastic composites contain natural wood fibres which contain organic lignin which is the timber compound that greys with exposure to UV. Darker colours which contain large amounts of dye in do not show this greying)
Forma products do not attain as significantly high slip test resistance in PTV Slip Test BS 7976-2:2002 (Four S / Slider 96) however, they are scratch and stain resistant and are warrantied for colour change with exposure to UV light.
Under normal use and service conditions, the product is guaranteed for a period of 20 years (Clarity) from the date of the original consumer purchase against structural damage from fungal decay, termites, rotting, splintering or splitting only. Or 25 years (Forma) from the date of the original consumer purchase against structural damage from fungal decay, termites, rotting, splintering or splitting and colour change with UV exposure only. If a fault occurs with the decking within the warranty period, then the purchaser shall notify Ecoscape UK in writing. Ecoscape UK Ltd will investigate the fault and if necessary, appoint a representative to inspect the deck (any expenses incurred by Ecoscape UK will be charged to the purchaser at cost and will be fully refundable if Ecoscape UK Ltd’s product is found to be at fault).
If the material is found to be at fault, then Ecoscape UK Ltd will either replace the material or refund a percentage of the original material purchase price. Ecoscape UK Ltd will not accept any claim for any consequential losses, nor will any recompense be made to the customer for initial installation costs.
If there is any dispute over a claim, the decision of Ecoscape UK Ltd is final and binding.
Ecoscape UK Ltd. respects your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside Ecoscape UK Ltd. with your consent, as required by law or to protect Ecoscape UK Ltd, its customers, or the public, or with companies that help Ecoscape UK Ltd fulfil its obligations with you, and then only with partners who share Ecoscape UK Ltd.’s commitment to protecting your privacy and data. At any time you may contact Ecoscape UK Ltd with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request alteration or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.