Contact details can be found on the ‘Contact Us’ section of this website.
These Copyright and Trademarks shall be governed by and construed in accordance with the Laws of England and all parties hereto submit to jurisdiction of the Crown Court of England. Disclaimer: Ecoscape UK Ltd has used reasonable care in the preparation of this document and reserves the right to change any part without prior notice. Ecoscape UK Ltd does not accept responsibility or liability for any error or omission, nor any loss, damage or liability suffered as a result of its use or reliance upon it.
Upon request of buyer, samples will be provided. The sample provided will be a representative of the Ecoscape UK Ltd range requested, colour deviation will be accepted by the buyer as a natural occurance unavoidable through manufacturing. Our recycled timber components are organic products and exact colour and density will fluctuate accordingly.
It is the responsability of the buyer that represents a client to understand that the end product may or may not match the samples provided.
Before starting installation, Ecoscape UK Ltd instructions must be followed carefully. These are the recommended guidelines and do not replace official rules, building regulations and/or instructions by architects, designers, engineers, fitters/installers, builders or contractors.
Buyer and/or Buyer’s architect, designer, engineer, fitters/installer, builder or contractor defines the intended usage and where considerations such as the following are taken into account: structural capability calculated by a structural engineer; load-bearings which affected by the kind of traffic the floor is to withstand; the site conditions, being under which conditions the floor will be used.
Ecoscape UK Ltd gives no warranty that the courier or delivery vehicle shall deliver at the arranged date or time. Once the goods have been packaged and signed over to the courier or delivery vehicle the materials will be delivered to the pre-arranged address. Goods can only be returned upon proof of issue.
Once the goods have been dispatched to the buyer they are then responsible in full for the safe receipt of the materials. This includes unloading the delivery vehicle and correct storage prior to installation.
The price of purchase unless otherwise stated does not include, unloading, installation or maintenance of any materials sold by Ecoscape UK LtdDownload our Warranty Terms of Sale
Ecoscape materials should be stored under cover, protected from weather and in the shade, until ready to install. Clarity products are subject to change in colour with extensive exposure to UV light. For this reason all products should not be stored outside and or covered with plastic sheeting. Ecoscape will not be held responsible for issues that arise from poor storage.
Ecoscape UK Ltd will only grant return and refund of exessive purchase if the product is in full health, delivery expenses incurred by return will be charged to the purchaser at cost.
Should there be any immediate issues with the poducts purchased, the customer must notify Ecoscape UK Ltd within one week of delivery. Return of damaged items will not be made without description of the fault, proof of purchase and supporting photographic evidence.
Under normal use and service conditions, the product is guaranteed for a period of 20 years (Clarity) from the date of the original consumer purchase against structural damage from fungal decay, termites, rotting, splintering or splitting only. Or 25 years (Forma) from the date of the original consumer purchase against structural damage from fungal decay, termites, rotting, splintering or splitting and colour change with UV exposure only. If a fault occurs with the decking within the warranty period, then the purchaser shall notify Ecoscape UK in writing. Ecoscape UK Ltd will investigate the fault and if necessary, appoint a representative to inspect the deck (any expenses incurred by Ecoscape UK will be charged to the purchaser at cost and will be fully refundable if Ecoscape UK Ltd’s product is found to be at fault).
If the material is found to be at fault, then Ecoscape UK Ltd will either replace the material or refund a percentage of the original material purchase price. Ecoscape UK Ltd will not accept any claim for any consequential losses, nor will any recompense be made to the customer for initial installation costs.
If there is any dispute over a claim, the decision of Ecoscape UK Ltd is final and binding.
Ecoscape UK Ltd. respects your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside Ecoscape UK Ltd. with your consent, as required by law or to protect Ecoscape UK Ltd, its customers, or the public, or with companies that help Ecoscape UK Ltd fulfil its obligations with you, and then only with partners who share Ecoscape UK Ltd.'s commitment to protecting your privacy and data. At any time you may contact Ecoscape UK Ltd with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request alteration or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.